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About Gearbest

At the very beginning, Gear best is aiming to become the premier online electronics seller by providing various ranges of products with unsurpassed quality, prompt shipping and exceptional customer service that beyond your expectations.

Customer’s satisfaction is our first concern. When you buy from us, the sale never completes until you are 100% satisfied.

We are specializes in consumer electronics, gadgets and men's fashion. However, we are continuously expanding our product range to better meet your demand. We provide a professional, dedicated service for every single customer regardless of order size. Our Support Center replies to your support tickets quickly, while our class-leading Live Chat and 24 hour telephone services offer real-time support whenever you need it. Besides, we are also proud of the affordable shipping options for every customer. Free Shipping is provided to certain countries as a plus.

 

 

Privacy Policy (partial)

We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter the following: your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience

(your information helps us to better respond to your individual needs)

• To improve our website and your shopping experience

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, special promotion, survey, activity or other site feature

• To send periodic emails

The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online. Click on the certificated seal to learn more. For more information, please visit our Secure Shopping page.

Warranty & Return (partial)

3 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 3 days of the order being received. The associated item will be exchanged with a new product free of charge (we will reimburse the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest.

Special Notes:

1. Customers must first send a clear photo or video of the damaged or defective product, plus the shipping carton, before we can consider issuing a RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: support@gearbest.com.

2. Customers need to pay the return shipping fee first. After GearBest has received the product return and confirmed the DOA, the return shipping cost will be refunded based on a valid return receipt slip up to an equivalent amount up to USD 50. For example if the return shipping fee is USD 30, Gearbest will refund the same amount 30 USD. If the return shipping is USD 51, Gearbest will refund USD 50. If our technical staff determine the item is not DOA, GearBest will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid return receipt slip will not be accepted.

3. For overweight (2kg or above) or oversize products (i.e. the sum of the length, width and height of the package size exceeds 90cm), we will only compensate the return shipping fee up to a maximum of US$50.

4. Product returns must be via one of GearBest's approved shipping methods; our Support Center will provide details.

45 Day Money Back Guarantee

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

Contact us:

Customer focus

We are always committed to fulfilling your needs with the best possible service.

Compassion

We love GearBest. We strive to make sure customers feel that way too.

Email: support@gearbest.com

Facebook: https://www.facebook.com/gearbest

Twitter: https://twitter.com/thegearbest

Instagram: https://www.instagram.com/gearbest/