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About Morphe

Morphe Brushes offer the must-have beauty tools and palettes that are California's answer to effortless beauty. Specialising in high quality makeup brushes for all, these products make a real, noticeable change to the quality of your makeup application - the varying shapes and sizes precisely hug the face so you can easily create the looks you love. For a professional experience, combine your brushes with Morphe Brushes' best-selling palettes, where flawless brushes meet flawless colour and formulas.

Return Policy

This return policy applies to purchases made on our website including wholesale. Please refer to your in-store receipt return policy for purchases made at our retail store(s):

Items that have been used will not be accepted as returns under any circumstances.

Items must be in their original packaging including all plastic sleeves, cardboard boxes and covers in new condition. Items returned without this original like new packaging cannot be accepted and will be deemed used. The customer will have the option to pay for shipping to have the used items returned to them should Morphe receive items that are not in like new condition.

Returns accepted up to 14 days after confirmed delivery (does not apply to wholesale purchases).

There is a 15% restocking fee on all refunded orders.

All discrepancies, such as missing or damaged items, must be reported within 48 hours of delivery or receipt of order in person.

Items that are damaged or broken may be replaced, depending on shipping method selected by the customer and pending a claim.

Shipping fees to return items are the responsibility of the customer and are non refundable.

 

Defective Items:

If a product is defective, this must be reported within 48 hours of delivery or receipt of order in person.

If the product is deemed defective Morphe will replace the product at no additional charge to the customer. Please contact the office for more details 818-557-7707.

Terms & Conditions

When placing your order with Morphe Brushes, you accept the following terms and conditions:

 

WHEN CHARGES APPLY

Your credit card or Paypal account will be charged for the order total on the date and time you place your order. This means the funds will be deducted immediately is you pay using Paypal or an authorization will be placed on your credit card which can take approx 2-3 business days to show up as a approved charge on your credit card statement.

 

ORDER PROCESSING

Because of spikes in orders, it may take 2 - 7 business days (not including weekends or holidays) for your order to be shipped out. This means it may take Morphe Inc. 2 - 7  business days to process and box up your order before your selected shipping service picks up the order.

 

ORDER POLICY

15% Restocking fee on all refunded orders (Used items cannot be refunded/exchanged under any circumstances).

All orders are shipped from Burbank, California.

Express services are available (additional charges may apply).

Damaged goods, shortages, and discrepancies must be reported within 48 hours of receipt of your order.

Morphe is not responsible for lost or stolen orders.

Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) will be the responsibility of the customer.

Exchanges of brand new unused items that are in their original pristine packaging can be made for other products. The customer is responsible for paying the difference in price includingshipping charges to return items for exchange. Please include your order ID, phone number and shipping address if different from the original order. Upon receipt of returned items, Morphe will contact you to confirm your exchange needs and arrange collection of your billing information to ship the exchanged products to you (including a 15% restocking for the items exchanged and new shipping costs). Used items cannot be refunded/exchanged under any circumstances and if used items are received for exchange, Morphe Brushes will not process the requested exchange/return and the customer will need to pay for new shipping if s/he wishes to get the used items back.

 

 

Contact us

info@morphebrushes.com

Customer Service - 844-373-2906

Facebook: https://www.facebook.com/MorpheBrushesCosmetics/

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